Shipping & Return Policy
Last Updated: 26 October 2026
At GreyPeanut, we aim to provide a smooth and reliable shopping experience. Please read our Shipping & Return Policy carefully before placing an order.
1. Shipping Policy
Delivery Coverage
GreyPeanut delivers across Bangladesh, including Dhaka and locations outside Dhaka, subject to courier service availability.
Order Processing & Dispatch
Confirmed orders are generally dispatched within 1–2 business days.
Dispatch refers to the time required to prepare an order and hand it over to the courier. Actual delivery times may vary depending on the destination, courier operations, public holidays, weather, and other circumstances.
Delivery Charges
Delivery charges are payable by the customer and may vary depending on the delivery location and applicable courier rates. The applicable charge will be communicated or displayed during the ordering process.
Customer Delivery Information
Customers are responsible for providing an accurate delivery address and reachable contact number.
Please contact us as soon as possible if you notice an error in your delivery information. Address changes cannot be guaranteed once an order has been dispatched.
Customers should remain available to receive their parcels and respond to courier calls when necessary.
Payment Methods
GreyPeanut offers cash on delivery for eligible orders and online payment options where available.
Orders placed using an online payment method must be paid in advance where required. Cash-on-delivery orders must be paid for upon delivery.
Delayed or Failed Deliveries
Delivery delays may occur due to courier operations or circumstances beyond our reasonable control. If you experience a delivery issue, please contact us through our official customer service channels.
Refused or Unclaimed Parcels
Customers are expected to accept their orders as arranged.
If a parcel is refused, remains unclaimed, or cannot be delivered because of incorrect customer-provided information, return delivery charges or other applicable courier costs may arise.
Where permitted by applicable law, GreyPeanut may request reimbursement of reasonable return delivery charges or restrict future cash-on-delivery orders in cases of repeated misuse.
2. Return & Exchange Policy
No Refund Policy
GreyPeanut does not offer refunds for purchases. We do not accept returns for refunds due to changes of mind, personal preference, or incorrect size selection.
However, exchange requests may be considered under the specific circumstances outlined below. Nothing in this policy excludes a remedy that GreyPeanut is legally required to provide under applicable law.
Eligible Exchange Circumstances
An exchange request will be considered only if:
Incorrect item received: The product delivered is different from the product ordered.
Defective or damaged item received: The product arrives with a defect or damage that was present upon delivery.
All exchange requests are subject to review and approval by GreyPeanut.
Reporting Deadline
Customers must contact GreyPeanut within 24 hours of receiving their order to report an incorrect, defective, or damaged item.
Requests submitted after this period may not be accepted, subject to any rights or remedies available under applicable law.
Exchange Eligibility Requirements
For an exchange to be approved, the product should remain unused, unwashed, unaltered, and in its original condition, with its original tags and packaging intact where reasonably possible.
Damage caused by use, washing, improper handling, or alterations after delivery will generally not qualify for an exchange.
Exchange Process and Shipping Charges
Once a request has been reviewed and approved, GreyPeanut will communicate the exchange arrangements.
If an incorrect or defective item is confirmed, reasonable return and replacement delivery charges attributable to the issue will be handled by GreyPeanut, as applicable.
Exchange requests are subject to the availability of a suitable replacement. If a replacement is unavailable, we will discuss the available resolution in accordance with applicable law.
Non-Eligible Exchange Requests
Exchanges will generally not be accepted for:
Changes of mind after purchase.
Incorrect size selection by the customer.
Personal preference regarding fit, colour, or appearance when the product matches its description.
Products that have been worn, washed, altered, or damaged through use after delivery.
These exclusions do not remove any customer rights that cannot legally be excluded.
3. Contact Us
For questions about shipping or to report an incorrect, defective, or damaged item, please contact GreyPeanut through the official contact details listed on our website.
Please provide your order details so we can review your request efficiently.
Thank you for shopping with GreyPeanut and being part of our community.