Privacy Policy

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For questions about platform-level data practices, contact privacy@wisecsite.com.

Last Updated: 26 October 2026

At GreyPeanut, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, place an order, or communicate with us.

By using our website, you acknowledge this Privacy Policy. Where applicable, we will obtain any consent required for collecting or processing your personal information.

1. Information We Collect

When you use the GreyPeanut website to place an order, we may collect the following information:

Personal and Contact Information

Full name

Phone number

Email address

Delivery address

Account Information

Username and account details

Information needed to manage your customer account

Order history and purchase records

Order and Payment Information

Products purchased, order details, and delivery preferences

Payment method and transaction status

Information needed to verify and process payments

For advance payments, payment information may be processed by the relevant payment service provider. We do not claim to store complete payment-card or banking credentials unless our actual payment system requires and securely handles such information.

Technical and Website Usage Information

When you browse our website, certain information may be collected through cookies, analytics tools, and similar technologies. This may include your browser type, device information, pages visited, interactions with the website, and general usage patterns.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

Processing and confirming orders.

Arranging delivery and communicating with delivery providers.

Processing or verifying payments.

Creating and managing customer accounts.

Responding to questions, complaints, and customer service requests.

Sending order confirmations, payment updates, and delivery notifications.

Sending promotional offers, product updates, announcements, and marketing messages where permitted.

Understanding website traffic and improving the shopping experience.

Detecting suspicious activity, preventing fraud, and maintaining website security.

Meeting applicable legal, accounting, and regulatory obligations.

We will not use your personal information for unrelated purposes without an appropriate legal basis or any additional consent required by law.

3. Cookies, Analytics, and Tracking Technologies

Our website may use cookies and similar technologies to help the website function, remember preferences, understand visitor behaviour, and improve our services.

Depending on the tools enabled on our website, these technologies may be used to:

Maintain website functionality and customer sessions.

Understand how visitors navigate our website.

Measure website performance and marketing effectiveness.

Help us improve product pages and the overall shopping experience.

You may be able to manage cookies through your browser settings or a cookie preference tool on our website. Disabling certain cookies may affect some website functions.

Where required, we will seek consent before using non-essential cookies or tracking technologies.

4. Marketing Communications

GreyPeanut may send promotional communications through SMS, email, or messaging applications to customers who have subscribed, opted in, or otherwise provided the required permission.

These communications may include new arrivals, restocks, special offers, product announcements, and other updates about GreyPeanut.

You may opt out of promotional messages at any time by using an available unsubscribe option or contacting us directly.

Opting out of marketing communications will not prevent us from sending essential messages relating to an existing order, payment, delivery, or customer service request.

5. When We Share Your Information

We respect your privacy and do not intend to sell your personal information.

We may share relevant information with third parties when necessary to operate our business, including:

Delivery and courier services: to deliver your orders and contact you about delivery.

Payment service providers: to process or verify advance payments and related transactions.

Website hosting and technical service providers: to operate, maintain, and support our website.

Analytics and marketing service providers: to understand website performance and, where enabled and permitted, measure marketing activities.

Legal or regulatory authorities: where disclosure is required by applicable law or a lawful request.

We aim to share only the information reasonably necessary for the relevant purpose. Third-party service providers may handle information under their own privacy policies and applicable contractual or legal obligations.

6. How We Store and Protect Your Information

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Access to customer information should be limited to what is reasonably necessary for order fulfilment, customer service, website administration, and other legitimate business activities.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we are committed to handling customer information responsibly.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer account management, customer service, accounting, dispute resolution, and applicable legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

When personal information is no longer required, we will take appropriate steps to delete it, anonymise it, or otherwise handle it in accordance with applicable requirements.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to personal information we hold about you.

Ask us to correct inaccurate or incomplete information.

Request deletion of personal information where deletion is legally permitted.

Withdraw consent for processing where consent is the applicable legal basis.

Withdraw consent for promotional communications.

Raise concerns about how your personal information is collected or used.

Request information about relevant data sharing, where applicable.

Some information may need to be retained to fulfil orders, maintain required records, resolve disputes, or comply with legal obligations.

To exercise your rights, please contact us through our official customer service channels. We may need to verify your identity before processing certain requests.

9. Customer Accounts and Account Security

If you create an account on our website, you are responsible for keeping your login credentials confidential and for notifying us if you suspect unauthorised access.

Please do not share your password with others. We will handle account information in accordance with this Privacy Policy and applicable requirements.

If you wish to close your account or request deletion of associated information, please contact us. Certain transaction records may need to be retained where legally required.

10. Children's Privacy

Our website and products are intended for a general clothing-shopping audience, not specifically for children. We do not knowingly seek to collect personal information from children in circumstances where parental consent or other safeguards are legally required.

If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate action.

11. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, social media platforms, payment services, or other external services.

GreyPeanut does not control the privacy practices of independent third parties. We encourage you to review their privacy policies before providing them with personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, service providers, or applicable legal requirements.

Any revised version will be published on this page with an updated “Last Updated” date. Where required, we will provide additional notice or seek consent for material changes.

We encourage you to review this page periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact GreyPeanut through the official contact details listed on our website.

Please include sufficient information for us to understand and respond to your request. Avoid sending passwords or unnecessary sensitive information in your message.

Thank you for trusting GreyPeanut with your information. We appreciate being part of your shopping experience.